Frequently Asked Questions
What is jive?
jive is a carpooling app that will be available soon. The users are called drivers and the passengers are called jivers. Drivers can easily find jivers who are looking for a ride in the same direction. For each jiver they take along, they get a reimbursment. In return, jivers easily find a ride that will get them to their destination cheaply and comfortably.
Not only does jiving reduce the costs of driving a car, there will also be fewer traffic jams and we ensure CO2-neutral rides by planting trees for each jive.
Where is the app active?
jive is currently active in Flanders and Brussels.
Why do I only see a few destinations and events?
jive is currently the testing phase, therefore we currently only work with specific companies and organizers. Over time, more destinations will be added and users will also be able to add destinations themselves.
What is the Service Fee?
The service fee covers the costs of planting trees. This way, a journey that is driven via jive is completely CO2 neutral. It also includes the organizational, administrative and technical costs of the app.
What are Coins?
Coins are a means of payment in the app. These can be used to pay for a ride or to choose rewards in the Reward Shop. We also use coins for refunds when a jiver cancels the ride more than 24 hours in advance. These coins can be used on the next ride and there will also be a reward store in the future.
How does the scoring system work?
After each ride, the jiver and driver can assess each other by means of a score. Our algorithm takes this score into account when making the matches for a ride. Users with a bad rating will no longer be able to use the app.
Where are the trees planted?
There is collaboration with various organizations. These organizations plant trees in Belgium and / or developing countries. Every year, a bailiff is asked to check jive's administration. In this way, users can be sure that their journeys are compensated and are therefore CO2 neutral.
How can I contact jive?
For questions, comments or suggestions, please contact firstname.lastname@example.org
Who are the initiators of jive?
jive was founded by a team of enthusiastic young people who care deeply about the environment. They are financially supported by a Flemish family
Why was jive founded?
jive's founders found that there are more cars on the road than necessary. jive wants to reduce the number of cars on the road by using every moving car efficiently. This is not only good for the environment, but will also greatly reduce traffic jams.
JIVE & CORONA
Why should you jive in times of Corona?
Jiving during the corona crisis is strongly recommended. With a jive ride, the chance of infection is much lower than with the use of other means of transport. Below you can read the specific security measures that apply to all users.
Because each driver only takes 1 jiver per trip, the number of people you come into contact with is significantly lower than a journey by public transport.Moreover, each driver will preferably always bring the same person or limit himself to a select group. This way you know in advance who you are driving with and you have a better view of his / her attitude towards the corona measures. We observe the measures concerning social distancing by, among other things, having the jiver on the right in the back seat.
Is jiving allowed in times of Corona?
Carpooling to work is allowed. There is a restriction on the number of people who can drive with someone. This number depends on the size of the car. To ensure that all jive rides are legal, we are introducing a limitation of 1 jiver per ride.
What rules do I have to adhere to, to keep the ride as safe as possible?
The following rules apply at least as long as the government measures around Covid-19 are in force:
- Bring a maximum of 1 jiver;
- Mandatory hygiene measures: keep hand gel in the car, wear a mouth mask, forbidden to touch each other, ...
- The jiver must always be on the right-hand side of the rear seat. If there are several rows of seats, the jiver will be in the back row;
- If possible, air the car during or after the ride;
- The jiver and driver should exit on the right and left side respectively;
- The driver preferably always takes the same person with him; or a select group of colleagues
What should I do if I am feeling sick?
If you are ill, it is recommended to contact a doctor as soon as possible. If you are told that you are (probably) infected with COVID-19, we ask you to contact us via email@example.com. This way we can take the right actions to contact the people with whom you have shared a car.
Can I still jive after the Corona crisis?
jive does everything it can to get all users to their destination in a safe way. We are closely monitoring government communications and will evaluate our measures in consultation with relevant experts at the appropriate time.
How do I find a ride?
By looking at an event under “I want to jive”, you can see the rides that are suggested for you. These are selected based on your location and preferences, which you can easily adjust. A ride will not always be available. You can always choose to receive a notification when a relevant trip is registered.
What are the benefits for me?
As a jiver, the advantages of carpooling are countless. In this way you reach your destination in a comfortable and easy way, you contribute to the preservation of the environment, reduce the traffic jams by not driving the car yourself, get to know people, ... In short, plenty of reasons to jive!
How much do I have to pay?
As a passenger you pay 3 euros for the first 30km. From then on you pay 1 euro for each additional 10 km. For each additional jiver you pay a supplement of 50% of the original price.
How can I pay?
This is currently only possible via credit card, in advance when registering as a jiver
Where is my money used for?
The fee is to pay the driver (driver). 10% is deducted for the costs of the app and the planting of trees. This way, every journey that is driven via jive is CO2 neutral. Together we contribute to a greener world!
Can I be picked up or dropped off at a specific place?
This is possible if the driver has enabled this option. You then pay 3 euros extra. If you want to be picked up and dropped off at a specific place, you pay 6 euros extra.
How do I recognize my driver and vehicle?
Always make sure that you get into the right car. The app will give you a description of the car you use to jive. Always check whether the number plate of the car is correct. When boarding, it is advised to ask the name of the driver and check whether it matches the details of your trip in the jive app.
How can I contact my driver (driver)?
You can chat or call your driver via the app
What if my driver (driver) does not show up?
We ask our drivers to always arrive on time, but recommend that you wait at least 10 minutes. You can also contact your driver via chat or the call option in the app. If the driver is unreachable and does not show up, please report this to our customer service asap, so that they can take the necessary measures.
What can I do if I am not satisfied with a driver (driver)?
After your ride, you will be asked to rate your ride. Here you can indicate how satisfied you were by giving a score. Our algorithm takes this into account when making the matches. Drivers with a bad rating will no longer be eligible.
What if I want to cancel my ride?
We do not recommend canceling your ride, but it can always happen that you have no other option. Cancel the ride via the app and contact your driver. The driver will automatically receive notification of the cancellation via the app.
For the specific conditions, please consult the “Cancellation Policy”.
How do I register my ride?
By clicking on “I want to drive”. Then click on “organize a ride”. After this you will have to fill in some information about your ride such as: departure point, departure time ...
What are the benefits for me?
As a driver you have a lot of advantages to jive. In this way you earn money tocover your costs, you contribute to the preservation of the environment, get to know people, reduce traffic jams, ... Plenty of reasons to share a ride!
How much do I earn for a ride?
As a driver you earn 3 euros for the first 30 km. After that, you will receive a reimbursement of 1 euro for each additional 10 km. This way you earn 10 euros with a ride of 100 km. A fee of 10% is deducted here to make your ride CO2 neutral as well as to support the operation of the app. You also earn 3 euros extra for any pick-up and / or drop-off of your jiver at a requested location, other than the boarding point proposed by you.
How do I receive my compensation (as a driver)?
Each driver will be paid and he / she will receive the fee in his / her account at the end of each month. 10% of the fee is withheld for the costs of the app and the planting of trees. For example, every ride that is driven via jive is CO2 neutral and we contribute to a greener world.
Do I have to pay taxes on my compensation?
When determining the price, we take the tax legislation into account. You do not have to declare the compensation you receive via jive.
Where should I pick up and drop off the jiver (passenger)?
You determine the location where you pick up and drop off the jiver. If you wish, you can activate the option in the app to let the jiver choose a pick-up and / or drop-off location. You will receive an extra 3 euros for this. If you pick up and drop off the jiver at a specific location, you will receive an extra 6 euros.
How do I recognize my jiver (passenger)?
The jiver has all the necessary information about the driver and the car: number plate, brand, model and color. When the jiver presents itself, it is best to check his or her name and compare it with that from the app. Also ask the destination as a double check.
How can I contact my jiver (passenger)?
Via the app you can chat or call with your jiver.
What if my jiver (passenger) does not show up?
We ask our jivers to always arrive on time, but recommend that you wait at least 10 minutes. You can also contact your jiver via chat or the call option in the app. If the jiver is unreachable and does not show up, you must report this to our customer service afterwards.
What can I do if I am not satisfied with a jiver (passenger)?
After your ride, you will be asked to rate your ride. Here you can indicate how satisfied you were by means of a score. Our algorithm takes this into account when making the matches. jivers with a bad rating will no longer be eligible.
What if I want to cancel my ride?
We do not recommend canceling your ride, but it can always happen that you have no other option. Cancel the ride via the app and contact your jiver. The jiver will automatically receive notification of the cancellation via the app.
For the specific conditions, please consult the “Cancellation Policy”.
Can I cancel my ride as a driver?
- Up to 24 hours before the ride: As a driver you can cancel your ride free of charge up to 24 hours before the ride.
- 24 hours up to 4 hours before the ride:If you, as a driver, cancel your ride 4 to 24 hours in advance, you will receive a negative score. This is because the jiver was counting on this ride and might get into trouble.
Please note: for the calculation of these 4 hours, only the hours between 8 am and 8 pm (day hours) apply
- Within 4 hours before the ride:If you cancel your ride during the 4 day hours prior to the ride, you pay an additional fee of 10 euros to the jiver. (If you have enough coins from previous rides, they are automatically reduced by 10 euros).
Can I cancel my ride as a jiver (passenger)?
- Up to 24 hours before the ride: As a jiver you can cancel your ride free of charge up to 24 hours before the ride. In this case you will be refunded the amount in the form of coins. You can use this for another ride or later in the reward store.
- Within 24 hours before the ride:If you cancel your ride less than 24 hours before the ride, your amount will not be refunded. This is to avoid last-minute cancellations and to avoid inconveniences.
Is the trip insured via jive?
Both jiver (passenger) and driver remain insured for a carpool ride. So nothing changes compared to a normal trip. The Liability Insurance compensates physical and material damage to third parties and carpoolers.
What impact will carpooling have on my insurance?
In general, carpooling has no impact on your insurance. Your jiver, your car and yourself are covered by the same insurance as if you were not taking a jiver with you.
What insurance do I need to carpool?
Even if you do not carpool, it is mandatory as a driver to have an active Liability Insurance. This is also the case if you carpool. In short, you do not need to take out extra insurances to jive.
In carpooling, 4 parties are important, these are discussed here together with the insurance that applies to it:
- Driver:The damage to the other party is always covered by the compulsory liability insurance.The medical costs in the event of an accident at fault are not covered by the civil liability insurance. Some drivers take out separate insurance for this, but this is not mandatory.
- Jiver: n this context, a jiver is regarded as a third party and is always co-insured under the liability insurance. Even if, for whatever reason, the jiver were to take over the steering wheel from the driver and an accident occurs, it is also covered by the driver's liability insurance. In principle, anyone with a valid driver's license can drive. Please note: for young drivers (< 30 years), an additional franchise may apply in the event of a faulty claim. If the jiver causes damage to the car and it is liable for this, this is covered by the jiver's family insurance.
- Car: Damage to the car is only covered by the liability insurance if a third party is liable for it. Own damage is not covered by the liability insurance. Only if the driver has taken out Omnium insurance, this own damage is covered by the insurance.
- Third parties: Third party damage is covered by the driver's mandatory liability insurance.